Documenting procedures in “operations manuals” is at the core of Michael Gerber's E-Myth. Detailed instructions on how each job is carried out help highlight inefficiencies, and provide an extra layer of protection when the inevitable turnover comes. Russ discovered “Google into QB” this week because he was documenting his invoicing procedures. Rethinking what really needed to happen, Google into QB simplified the entire process. Run your business like a franchise chain, says Michael Gerber, and operations manuals are how franchises get that consistency.